Privacy Policy
At Sydney Wide Epoxy Flooring (“we,” “us,” “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, https://www.swef.net.au/ (“Website”), or use our services.
By using the Website and our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services to you. This includes:
Personal Information
Personal information refers to information that can be used to identify you personally, such as:
- Name
- Email address
- Phone number
- Billing address
- Payment information (if applicable)
Non-Personal Information
Non-personal information refers to data that cannot be used to identify you directly. This includes:
- IP address
- Browser type
- Device information
- Usage data (e.g., pages viewed, time spent on the website)
- Cookies and tracking technologies
How We Collect Information
We collect information through various methods, including:
- Direct interactions: When you fill out forms, register for an account, or communicate with us via email or other channels.
- Automated technologies: We may collect non-personal information using cookies and similar technologies as you interact with our Website.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services: To process your requests, respond to inquiries, and deliver the services you request.
- To improve our Website and services: To analyse usage trends, enhance user experience, and optimise content and functionality.
- To communicate with you: To send you updates, newsletters, or promotional offers related to our services (with your consent, where required).
- For legal obligations: To comply with any legal requirements or resolve disputes.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and enhance user experience. Cookies are small files stored on your device that help us understand how you interact with the Website.
You can manage your cookie preferences through your browser settings, though disabling cookies may impact your ability to use certain website features.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may engage third-party service providers who help us operate our Website or provide services to you (e.g., payment processors, hosting providers). These third parties are only permitted to use your information to perform tasks on our behalf.
- Legal Compliance: We may disclose your personal information if required by law or in response to legal requests, such as subpoenas, court orders, or government investigations.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We take the security of your personal information seriously and implement reasonable physical, electronic, and administrative safeguards to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
- Opt-Out of Marketing: You can opt out of receiving promotional emails from us at any time by clicking the “unsubscribe” link in the email or contacting us directly.
To exercise any of these rights, please contact us at [insert email].
7. Children’s Privacy
Our Website and services are not directed to children under 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.
8. Third-Party Links
Our Website may contain links to third-party websites that we do not operate. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of those third-party sites before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Effective Date” at the top of this Privacy Policy will be updated accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way your information is handled, please contact us.
